The information we collect
When you lodge an enquiry with or submit an application to Mittal Catering Services, we need to collect information about you in order to enable us to service your membership, deliver our professional services or to complete any business transaction. When you ring us, we may also monitor or record telephone calls for staff training and quality maintenance purposes, or to verify discussions which take place. This information includes, but is not limited to, details such as your name, your contact details, your requirements and relevant company, business and financial information. We may not be able to provide products or services if you do not supply the information requested.
Mittal Catering Services Web Site
Like most web sites, there is certain information we automatically track when you use the Mittal Catering Services website, including the URL that you came from, the browser you are using and your IP address. This data is utilized to improve the services of Mittal Catering Services and does not include any personally identifying information. We will not retain any such information unless you submit that information for booking or other transactional purposes.
If you use the secured or "members only" section of our website "cookies" may be transferred to your computer. Cookies store information about your use of the site which may be used by us to identify you and otherwise enable the efficient use of the website.
This policy does not apply to other websites which you access by using a link from our website. The content and privacy policies of other websites are the responsibilities of their owners.
Please note that other websites or programs hosted or operated by Mittal Catering Services may contain specific privacy statements and disclosures which are specific to that website or program.
How we use the information
The information that you provide will be collected and saved by us is used to assess your requirements and to enable Mittal Catering Services to properly run the organization and to enable the relevant service or information to be provided to you. It may also be used for other purposes which you would reasonably expect, for example, for research, staff training, policy development, planning or for supply to third party service providers such as mailing houses that we use to send you surface post material.
We do not sell, rent or trade your personal information to third parties for other marketing purposes.
As a user of Mittal Catering services, you may occasionally receive email or other updates from us about new information, briefings or products or services being offered by Mittal Catering Services or any of its related companies or business partners, along with newsletters and any noteworthy changes to the website. You may always unsubscribe and opt out from receiving these messages.
Unless otherwise prohibited by law or our contractual obligations, we may disclose personal information if required to do so by law, court order, or as requested by a governmental or law enforcement authority, or in the good faith belief that disclosure is otherwise necessary or advisable. Such situations may include: to perform, maintain or enforce contracts with our users or suppliers; to protect the rights or properties of Mittal Catering Services, our business affiliates, our users, or others; or when we have reason to believe that disclosing the information is necessary to identify, contact, or bring legal action against someone who may be causing, or who may be threatening to cause, interference with or damage to our rights or properties, whether intentionally or otherwise; or when anyone else could be harmed by such activities.
Opting out of promotional information
Mittal Catering Services works hard to provide our members and clients with the best possible service at all times. From time to time, we will send our members newsletters, updates and other useful information. We hope that you will find these items informative and useful. However, should you choose to not receive them in the future, you will have the ability to unsubscribe from the mail database by following the Unsubscribe instructions at the bottom of each email.
Access to your information
If you wish to know what information we have gathered about you, you can request this information by contacting our privacy officer. We will endeavor to respond to your request as soon as possible. We may ask you to pay reasonable out of pocket expenses, such as photocopy costs, associated with satisfying your request.
How to contact us